For online payment, we presently accept Paypal for all sales and also am happy to accept a direct deposit for Japanese buyers, please contact me if you would like this option. PayPal only for all sales outside Japan.

You do not need to have a Paypal account in order to pay,  you can pay with your debit or credit card directly on their site following the payment link we send to you through email, as a PayPal guest. Please pay promptly, if there is any delay, just let me know! If you have not paid or have not got in contact with us to arrange payment within one week, we will cancel the sale.

Shipping Policy

We presently ship worldwide, though we are not responsible for any tariffs and taxes that may apply when you import to your country. We have previously sent to Japan, Taiwan, Hong Kong, Australia and the USA and have not had any issues. Please contact if you have any special shipping requests. We usually send via registered post and never had a problem but if you request we can also arrange EMS though shipping fee will be added accordingly.

If you ordered multiple items and have overpaid for shipping, let us know and we will combine shipping as best as we can and send you back the difference. Please kindly remember that shipping costs also include costs for packaging supplies and time it takes to package orders, go to the post office etc.

Let us know if you think your item may be lost in the post, in our experience it can take up to 4 weeks for international orders to arrive (but hopefully sooner!).

Refunds and Exchanges

All sales are considered final. If there is a problem with something you've purchased, please contact us right away and we will work something out. Every problem is slightly different, as are the solutions. 

We do not offer refunds on used or lost items but am able to replace something that is lost in the mail. If the item you have ordered is a one off, I will contact you and find a suitable replacement.

Additional Policies and FAQs

If you have any questions, concerns or ANYTHING, please contact us and we will be sure to get back to you.

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Worldwide Shipping*
*conditions apply

© 2015 by Papagena Studio. All rights reserved.